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Research in Service Studies

Service Studies at the department of service management and service studies
We focus on interdisciplinary research in public and private services - with economic, cultural, social and sustainable perspectives. The research we do makes a real difference to our understanding of today’s service sector.

About the research at the Department


Our vision is to be a world-leading research department in the field of service studies, thus we concentrate our research to several active research areas such as:

  • Tourism and Hospitality
  • Retail and Consumption studies
  • Health Management
  • Service Encounters
  • Service Work
  • Sustainable Development,
  • Public Service Management
  • Risk Management
  • Diversity Management

Our teachers, professors, and doctoral students also contribute with research from other fields  in social sciences and the humanities.

We show excellence in our research output, research impact and our research environment at our department.

Our department also has a third cycle programme with almost twenty doctoral students in the field of service studies.

The innovative research we do contributed to our reputation as an innovative department, and helped us establish good international relations with fellow researchers and partners at Copenhagen Business School, Karlstad University, Gothenburg Research Institute, Hanken School of Economics in Helsinki, University of Tsukuba in Japan, and University of Verona in Italy, as well as many other universities.

For more general information about the research performed at the Department of Service Management and Service Studies, please feel free to contact Fredrik Nilsson who is responsible for the departments programme of doctoral studies.




Page Manager:

The Department of Service Management and Service Studies
Lund University | Campus Helsingborg
Visiting address: Universitetsplatsen 2 Helsingborg
Postal address: Box 882, 251 08 Helsingborg, Sweden
 +46 42-35 66 20
Email: info [at]

Faculty of Social SciencesCampus Helsingborg