Research
Current research in the Department of Service Management is focused upon the study of services, understood broadly. Tourism, place marketing, hospitality, consumption, quality, health and the organisation of health services are all strong focuses of study.
It’s interdisciplinary approach to the study of services has contributed to its reputation as an innovate department, helping to establish good working relations with colleagues in places such as Copenhagen Business School, Karlstad University, Gothenburg Research Institute, Hanken in Helsinki, Tsukuba in Japan, Verona in Italy and many other foreign universities.
The department has several active research areas such as Service Studies in general, Tourism, Retail and Consumption Studies, Health Management, Quality, Sustainable Development, Transportation and Mobility Studies and Risk Management.
Our vision is to be the leading department of research in all of the above mentioned areas. At the same time our ambition is to further establish our international reputation in those areas in which we are already strong.
For more general information concerning research based at the department of Service Management, please feel free to contact the department’s research coordinator, Cecilia Fredriksson
Page manager: Annika Permevik
Publisher: Christer Eldh
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In recent decades, the coastal areas have gone from traditional industries such as fishing to tourism. It is a challenge for coastal communities to adapt to the change while preserving their environmental, cultural and social values.
Cecilia Fredriksson, professor responsible for research at the Department of Service Management.