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Digitalization and services, 15 credits

SMAB35
Do you want to learn more about digital services and the challenges of digitalization? Apply to our course in Digitalization and Services, which gives you an understanding of how digitalization affects the service sector and service organisations.

A student surfing on an ipad.

In today's digital society, we need an understanding of digitalization and its impact on our society. In this course, you will receive a service management perspective on this. Service management is an interdisciplinary subject that gives you a broad understanding of finance, organisation, marketing and leadership in businesses where customer relationships are important.

In this course you will get an insight to how a digital service can be developed in addition to the more theoretical perspectives on digitalization and service. The teaching involves a large number of seminars where you reflect on different  perspectives on the relationship between digitalisation and service. At the end of the course you will also get the opportunity to convert your acquired knowledge into practical exercises.

Schedule for the first week

  • Introduction Tuesday September 3, at 9.00-10.00 in lecture room E218, Campus Helsingborg.
    The introduction is followed by a lecture in the same room, at 10.00-12.00.
     
  • Friday September 6, at 10.00-12.00 there will be a seminar in room E218, Campus Helsingborg.

More information

 



 

 

Page Manager:

The Department of Service Management and Service Studies
Lund University | Campus Helsingborg
Visiting address: Universitetsplatsen 2 Helsingborg
Postal address: Box 882, 251 08 Helsingborg, Sweden
Phone:
 +46 42-35 66 20
Email: info [at] ism [dot] lu [dot] se

Faculty of Social SciencesCampus Helsingborg