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Leadership in Service Organisations

During the second half of the autumn semester we are offering the course Leadership in Service Organisations (15 credits). This course helps you develop the critical skills required by today’s managers in service organisations.

This course provides insights into the different dimensions, situations and problems of leadership. The aim is to give specialised understanding of the specific conditions of service organisations, such as close customer contacts and focus on service meetings, and how these conditions affect leadership. Furthermore, you will be familiarised with approaches and tools to develop your own role as a targeted, accountable and reflective leader.

In the course, situations and problems from different themes are discussed and analysed. The main focus is to give an insight into organisational structures, external and internal efficiency, environments, group processes, motivation, leadership and personal development. Through situation-based learning and practical examples, you will understand the consequences of different theoretical approaches in practice.


Leadership in Service Organisations, 15 ects credits

Syllabus – will be added later
Reading list – will be added later

The start of the course 2017:

The course runs during the second half of the Autumn semester 2017. KSMC52 is an obligatory course within the fifth semester of the Bachelor program in Service Management, which means there will be both exchange students and Swedish students in the class.

The introduction is October 27th at 14.00 - 16.00 in lecture hall U202, Campus Helsingborg.

Please find the preliminary schedule here. Keep in mind that changes may occur.



Page Manager:

The Department of Service Management and Service Studies
Lund University | Campus Helsingborg
Visiting address: Universitetsplatsen 2 Helsingborg
Postal address: Box 882, 251 08 Helsingborg, Sweden
 +46 42-35 66 20
Email: info [at] ism [dot] lu [dot] se

Faculty of Social SciencesCampus Helsingborg