Leadership in Service Organisations, 15 credits

KSMC52

During the second half of the autumn semester we are offering the course Leadership in Service Organisations (15 credits) to incoming exchange students. This course helps you develop the critical skills required by today’s managers in service organisations.

This course provides insights into the different dimensions, situations and problems of leadership. The aim is to give specialised understanding of the specific conditions of service organisations, such as close customer contacts and focus on service meetings, and how these conditions affect leadership. Furthermore, you will be familiarised with approaches and tools to develop your own role as a targeted, accountable and reflective leader.

In the course, situations and problems from different themes are discussed and analysed. The main focus is to give an insight into organisational structures, external and internal efficiency, environments, group processes, motivation, leadership and personal development. Through situation-based learning and practical examples, you will understand the consequences of different theoretical approaches in practice.

More information:

Syllabus
List of literature
Study period: October 31, 2022 - January 15, 2023

Restrictions: Please note that this course is given within our bachelor programme in Service Management and is only open to incoming exchange students.