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Alvehus

Johan Alvehus

Senior lecturer

Alvehus

Conflicting logics? The role of HRM in a professional service firm

Author

  • Johan Alvehus

Summary, in English

HRM is considered of vital strategic importance in professional service firms, but professionals generally resist these managerial initiatives. In this article, I report on an in-depth case study of a tax consultancy department in a major accounting firm by exploring the way professionals reconcile the logics of professionalism and HRM. Results indicate that the logics are reconciled in several ways as they are simultaneously replicated, revised, and rejected. Whereas current theories argue that the different logics balance each other, this study indicates that the professionals strengthen professional logic by acknowledging HRM and its procedures, simultaneously circumventing them through inverted appropriation. Results suggest that hybridity between conflicting logics may appear on an organisational level, whereas a single logic dominates in everyday work. The study contributes to in-depth studies of institutional logics and to a detailed understanding of the workings of HRM in professional contexts.

Department/s

  • Department of Service Management and Service Studies

Publishing year

2018-01

Language

English

Pages

31-44

Publication/Series

Human Resource Management Journal

Volume

28

Issue

1

Document type

Journal article

Publisher

Wiley-Blackwell

Topic

  • Social Sciences Interdisciplinary

Keywords

  • Hybridisation
  • Institutional theory
  • Knowledge work
  • Performance management
  • Professional service firm
  • Training and development

Status

Published

ISBN/ISSN/Other

  • ISSN: 0954-5395