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Mattias Wengelin

Mattias Wengelin

Head of department

Mattias Wengelin

Service, Regulations, and Ports: An Actor-Network perspective on the social dimension of Service-Dominant Logic

Author

  • Mattias Wengelin

Summary, in English

Something has happened in the field of Service Studies. With the introduction of what has been called Service Dominant Logic a large proportion of the established theories related to service as a phenomenon has been challenged. From previously having been defined as something different from the tangible things we buy (goods); i.e. a residual, service defined out of what service is not, the new line of thought reversed the entire goods dominant logic stating with service as the point of departure, and also that service is one of the fundamental building blocks of society. In a sense service is regarded as the glue that holds society together constituting something that can be described as a new “sociology of service”. This is a big claim for a theory that originates, not only from the field of business, but from the field of marketing within the business field.

The same year that Service Dominant Logic was introduced, 2004, a new set of regulations was introduced within the international shipping industry. As a reaction to what was defined as an increased threat from international terrorists measures were taken to decrease the risk of attacks on board ships and in ports.

This thesis pairs these two events, the introduction of new regulations in Swedish ports and the new theory of service, in order to analyse the usefulness of the principles of Service Dominant Logic in a complex service process that is in flux in both time and space.

I will in this thesis argue that, even though there are certain qualities in Service Dominant Logic, it lacks some fundamental things – first and foremost a language to cope with the vast complexity that is under scrutiny, but also that it might be to all-inclusive to be useful outside a philosophical discussion about the development of theories.

Department/s

  • Department of Service Management and Service Studies

Publishing year

2012

Language

English

Document type

Dissertation

Publisher

Lund University

Topic

  • Social Sciences Interdisciplinary

Keywords

  • Service-Dominant Logic
  • Port security
  • Service Studies

Status

Published

Supervisor

  • Richard Ek
  • Christer Eldh
  • Thomas O'Dell

ISBN/ISSN/Other

  • ISBN: 978-91-7473-232-0

Defence date

2 March 2012

Defence time

10:00

Defence place

U203, Campus Helsingborg

Opponent

  • Hans Kjellberg (Docent)