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List of Speakers and Profile of Invited Speakers

Speakers for 2020 (will be updated)

Speakers for 2019

Plenary Speakers for 2018

Plenary and all speakers for 2017

Plenary and all other Speakers for 2016 

Plenary and all other Speakers for 2015

  • Sung Hyun Park, Professor and President of KAST (Korean Academy of Science and Technology)
  • Jens J. Dahlgaard,  Professor and Chair of QMOD-ICQSS conference
  • Sang Moon Lee, Distinguished professor, Chief Editor
  • Yeoung Mok Kim, CEO, Hankook porcelain

Plenary and all other speakers for 2014

The Final conference program with all speakers for QMOD-ICQSS 2014 can be downloaded here (updated 2014 08 18). 

  • Christian Grönroos, Professor of Service and Relationship Marketing at Hanken School of Economics, Helsinki, Finland. He will deliver a keynote on 'Service Productivity as a learning process'.  
  • Jaromir Veber, Professor and Deputy Minister of Research and Higher Education, Ministry of Research and Higher Education, Czech Republic. He will deliver a keynote on 'Competitiveness-Innovation-Quality'.
  • Jon Sundbo, Professor and Director of Centre of  Service Studies and Centre of Experience Research, Roskilde University, Denmark. He will deliver a keynote on 'From Service Quality to Experiences as Crucial Factor for Customers'.
  • Shin Wanseon, Professor and President of Korean Society for Quality Management, SungKynkwan Univ., Seoul, Korea. He will deliver a speech on 'Samsung's Journey to Quality Excellence'.

Plenary and all other speakers for 2013

The final program with all speakers for QMOD-ICQSS 2013 can be downloaded here.  

  • Alan Brown, Professor in Human Resource Management, Edith Cowan Univ. Australia, will deliver a Keynote speech on 'How do Excellent Companies stay Excellent?.
  • Jesper Falkheimer, Professor and President, Campus Helsingborg, Lund University, Sweden, will deliver a Keynote speech on:  The Power of Strategic Communication in Organizational Development.
  • Thong N. Goh, Professor, National University of Singapore, will deliver a keynote speech on: Transitioning to Quality of Service - Some Pedagogical Issues.
  • Danijel Rebolj, Professor and President, Maribor University, Slovenia. He will deliver a keynote speech on: How to become a university for the future?
  • Shyama Prasad Mukherjee, Professor, Calcutta University, India. He will deliver a keynote speech on: New Product Development and TRIZ

Plenary and all other speakers, 2012

 Final Program for QMOD-ICQSS 2012 can be downloaded here (updated 2012 08 30).

  • Daniel Jones, Professor, Founder of Lean Philosophy, Cardiff University, UK will deliver  a Keynote Speech on: From Lean Production to Lean Services and Lean Management: The Evolution of Lean Thinking
  • Su Mi Dahlgaard-Park, Professor, Chief Editor, Chair and co founder of QMOD Conference, will deliver a keynote speech on 'A snapshot of 25 year's Quality Movement'.
  • Bo Edvardsson, Professor and Vice Rector, Karlstad university, Sweden. He will deliver a keynote Speech on: A New Conceptualization of Service Innovation grounded in S-D logic and Service Systems.  
  • Tomasz Kayser, Deputy Mayor of Poznan, Poland
  • Ramon Flecha, Professor, University of Barcelona, Spain. He will deliver a keynote Speech on: European Research, Social Innovation and Successful Cooperative Actions.

Plenary speakers, 2011

  • John Oakland, Professor Emeritus, Bradford Univ. UK
  • Jens J. Dahlgaard, Professor & Chief Editor, Chair and co-founder of QMOD-ICQSS Conference, Linköping University, Sweden 
  • Simon Dolan, Professor, ESADE, Spain
  • Xavier Tort-Martorell, Professor, Univ. of Politecnica, Catalunya, Spain

Plenary and all other speakers, 2010

The Final Conference Program, 2010.

  • Thong N. Goh, Professor, National University of Singapore
  • A. Parasuraman, Professor, Vice Dean, University of Miami, US
  • Robert Schmitt, Professor, Aachen University, Germany
  • Klaus Zink, Professor, University of Kaiserslautern, Germany  

Plenary and all other speakers, 2009

The final conference programme for the 12th ICQSS 2009.

  • Noriaki Kano, Professor Emeritus, Tokyo University of Science, Japan
  • Cornelis Versluis, Vice President of Global Quality, LEGO Group

List of all Speakers including Plenary Speakers  (QMOD 2008)