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Those who want to organise a session (app. 4 papers) or tracks (at least two sessions under the same theme), please contact prof. Su Mi Dahlgaard Park sumi [dot] park [at] msm [dot] lu [dot] se or prof. Jens. J. Dahlgaard jens [dot] jorn [dot] dahlgaard [at] liu [dot] se. You are also welcome to suggest other topics than given below.


Conference Topics:

  • Leadership and Strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution
  • Corporate Social Responsibility
  • Quality Evolution
  • Organizational Culture for Sustainable Quality and Innovation
  • Value Co-creation
  • Quality and Service Ecosystem
  • Quality in Education
  • Quality in Healthcare
  • Quality in Elder and Social care
  • Quality of Life
  • Quality of working life
  • Quality and the Emerging Economy
  • Quality Costing and Quality Economics
  • Quality Improvement and Innovation: Products, Services, Processes, Technologies
  • Excellence Models
  • TQM models, methodologies and tools
  • Lean and Six Sigma
  • Supply-Chain management
  • Process management
  • Self-Assessment
  • Benchmarking
  • Integrated Management Systems and ISO series
  • Performance Management  
  • Life cycle assessment
  • Customer and other Stakeholder Satisfaction
  • Branding



Page Manager:

The Department of Service Management and Service Studies
Lund University | Campus Helsingborg
Visiting address: Universitetsplatsen 2 Helsingborg
Postal address: Box 882, 251 08 Helsingborg, Sweden
 +46 42-35 66 20
Email: info [at] ism [dot] lu [dot] se

Faculty of Social SciencesCampus Helsingborg