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Organisation, Leadership and Service Work

The environment that organisations operate in is constantly changing and makes it increasingly complex and ambiguous. Changed conditions invite critical discussions on how service organisations and service work are implemented, evaluated and managed. In addition, there are important challenges for the researchers seeking new ways to organise and lead.

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The research topic Organisation, Leadership and Service Work includes research on a number of key issues related to work in service industries. We research the phenomena of organisation, governance and leadership from a service perspective. The research area includes, but is not limited to, issues of organizational change, quality, lean, value creation, organisational efficiency, human resource management, leadership, conditions and experiences of service work, professional service organisations, and stories in and around organisations.

These topics are approached from different angles and in different contexts based on multi- and interdisciplinary perspectives that include theories and methods derived from, for example, business economics, sociology and ethnology.

The main purpose of the research is to develop and deepen the understanding of these phenomena. We develop methods, theories and working methods in the field of service organisation by analysing, problematising and critically reflecting on the practices and theories found in and about these areas.


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Associated researchers

Su Mi Dahlgaard-Park (MBA, PhD, Professor) – Convener and contact person

Johan Alvehus (DBA, Associate Professor)

Erika Andersson Cederholm (PhD, Associate Professor)

Hervé Corvellec (PhD, Professor)

Katja Lindqvist (PhD, Associate Professor)

Carin Rehncrona (doctoral student)

Ulrika Westrup (DBA, Associate Professor)

The Department of Service Management and Service Studies
Lund University | Campus Helsingborg
Visiting address: Universitetsplatsen 2 Helsingborg
Postal address: Box 882, 251 08 Helsingborg, Sweden
 +46 42-35 66 20
Email: info [at] ism [dot] lu [dot] se

Faculty of Social SciencesCampus Helsingborg